Shipping


SHIPPING



WE SHIP WORLDWIDE!


We aim to process orders within 48 hours.


Please allow 3-5 days for delivery.


UK shipping flat rate £3.95 + FREE shipping over £50 use code FIFTY.


All UK packages are sent 1st class.


Very small eg. cards and tattoos £2.00 First class post (UK ONLY).


EUROPE shipping £10 


EVERYWHERE ELSE  £15


Additional International shipping costs maybe incurred for larger heavier parcels, we will contact you with a postage quote.


For international deliveries we are not liable for import duty and VAT charges that may apply for delivery outside the EU. Any customs delay that may occur is beyond our control.


We recycle packaging where possible so it may not look so good on the outside but it's the inside that counts

Our mailing bags are environmentally friendly and 100% degradable.

We also use recycled tissue paper for wrapping


If you are local and would like to collect your items from store, enter the code: LOCAL  

at checkout and please email us to arrange collection.  


We use Paypal for checkout as we feel this is the safest and most secure.


OUT OF STOCK items will be labeled, but if we can not fulfil your order we will let you know an expected delivery due date. You will then have the option to change or cancel your order.




RETURNS & EXCHANGES


We hope you enjoy your Esme Grey Designs purchases. 

If however you are not satisfied with your purchase we will be happy to offer you a full refund or exchange within 14 days of purchase.


If you wish to return an item, please send an email request via email to esmegreydesigns@gmail.com with the word RETURN or EXCHANGE in the subject. 


Returned items must be in the condition sold, in its original packaging. Goods must be unused, in perfect condition and remain in a re-saleable condition. 


We regret that we cannot accept returns or exchanges for goods that are not in perfect condition. 


We recommend that you obtain a proof of postage from the Post Office or choose to send the goods by Recorded Delivery. 


Unfortunately we do not pay for return postage charges and cannot be held responsible for any items that do not reach us.


If the product is damaged or faulty please let us know within 7 days of the arrival of your package and we will give you a full refund. 


Refunds will be processed within 28 days of receiving the goods. Refunds will be made to your original payment method. 




Return address:


Returns

Esme Grey Designs

The Studio

34 St Andrews road

Salisbury

SP2 9NU